TERMS AND CONDITIONS

WELLNESS SERVICE NOTICE
Viner Holdings UG exclusively provides wellness, lifestyle, and educational services. We are not a medical service provider and do not provide medical treatment, diagnosis, or medical advice. In case of health emergencies or acute symptoms, please immediately consult a doctor or call emergency services.

§ 1 Scope of Application
These General Terms and Conditions (hereinafter “Terms”) apply to all contracts between Viner Holdings UG (hereinafter “Zora”, “Provider” or “we”) and the customer (hereinafter “you”, “customer” or “user”) regarding the use of our digital wellness programs, educational services, and related services.

Provider:
Viner Holdings UG
Birkensteig 3
16775 Löwenberger Land
Germany
Email: info@zora.health
Commercial Register: Amtsgericht Neuruppin, HRB (pending registration)
Managing Director: Evgeny Viner

Minimum Age
Our services are exclusively available to persons aged 18 and above. By registering, you confirm that you are at least 18 years old.

§ 2 Subject Matter of the Contract
We offer scientifically oriented digital wellness and educational programs for women in menopause, including:

Main Program:
• 12-Week Menopause Wellness Bootcamp (€450): Structured wellness and educational program with daily learning content
• AI-powered personalization of wellness content (non-medical)
• Access to expert knowledge in wellness, nutrition, fitness, and mindfulness
• Closed micro-community support groups with other participants
• Live webinars and Q&A sessions with wellness experts
• Access to our digital platform and mobile application

Optional Services:
• Continuation subscription after the 12-week program
• Additional services such as 1:1 wellness consultations (for an additional fee)
• Free information webinars and introductory events

IMPORTANT NOTICE: All our programs serve exclusively for wellness education and lifestyle optimization. They do not replace medical advice, diagnosis, or treatment by a doctor or other qualified healthcare providers.

§ 3 Conclusion of Contract
The contract is concluded through your registration for one of our programs and our acceptance confirmation. By registering, you make a binding offer to conclude a contract. We confirm the conclusion of the contract by email within 48 hours.

Free Webinars
Participation in free webinars and information events only requires non-binding registration and does not yet establish a paid contractual relationship.

Paid Programs
For paid programs, the contract only becomes legally effective with our express acceptance of your offer and your first payment.

§ 4 Prices and Payment Conditions
The current prices for our programs can be found on our website at www.zora.health. All prices include statutory VAT.

Main Pricing Structure:
• 12-Week Wellness Bootcamp: €450 (one-time payment)
• Optional Continuation Subscription: Monthly price after program completion
• Premium Add-ons: Individual pricing

Payment Methods
We accept the following payment methods:
• Credit card (Visa, Mastercard, American Express)
• PayPal
• SEPA direct debit (only for customers with EU bank accounts)
• Instant bank transfer

Payment Terms
For one-time payments, the total amount is due upon conclusion of the contract. For subscriptions, the first payment is made upon conclusion of the contract, further payments at the beginning of each new billing period.

§ 5 Right of Withdrawal for Consumers
Withdrawal Instructions

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Viner Holdings UG, Birkensteig 3, 16775 Löwenberger Land, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

Withdrawal to:
Viner Holdings UG
Birkensteig 3
16775 Löwenberger Land
Germany
Email: [email protected]

You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Early Loss of Right of Withdrawal for Digital Services
The right of withdrawal expires for contracts for the provision of services if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete performance of the contract by us.

§ 6 Service Provision and Availability
We provide our digital services via our website (www.zora.health) and mobile applications. We strive for availability of at least 99% of the year, but cannot guarantee absolute availability at all times.

Maintenance Work
Scheduled maintenance work will be announced at least 24 hours in advance. Emergency maintenance may be required without prior notice.

Technical Requirements
To use our services, you need a stable internet connection and a compatible device (computer, tablet, or smartphone with current operating system).

§ 7 Customer Obligations
As a customer, you commit to the following:
• Truthful and complete information during registration
• Confidential treatment of access data and immediate notification in case of suspected misuse
• No abusive use of services or violation of third-party rights
• Information about relevant health restrictions (for wellness purposes only)
• Compliance with community guidelines in support groups
• No commercial use without our express consent
• No distribution, reproduction, or dissemination of program content

§ 8 Community Guidelines and User Behavior
Micro-Community Rules
The following rules apply to the use of our closed micro-communities:
• Respectful Interaction: Treat other participants with respect and courtesy
• No Medical Advice: Do not provide medical advice or diagnoses
• Respect Privacy: Do not share personal data of other members
• Constructive Contributions: Contributions should serve wellness exchange and mutual support
• Advertising Prohibition: Commercial advertising is prohibited

Moderation and Sanctions
We reserve the right to:
• Remove inappropriate content
• Warn users in case of repeated violations
• Block accounts in case of serious violations
• Exclude users from community participation

User-Generated Content
You are responsible for content you create in the community. You grant us the right to use this content within the framework of community functions.

§ 9 Wellness Notices and Disclaimer
IMPORTANT WELLNESS AND HEALTH NOTICE:
Our programs are wellness and lifestyle programs for general wellness education and do not replace medical advice, diagnosis, or treatment by a doctor or other qualified healthcare providers.

In case of acute health problems, emergencies, or before starting new fitness or nutrition programs, please always consult a qualified doctor.

Participation in our programs is at your own responsibility. We accept no liability for health damages that could result from following our wellness recommendations.

AI-Powered Personalization
Our AI-powered recommendations serve exclusively for wellness education and lifestyle optimization. They do not constitute medical diagnoses or treatment recommendations.

§ 10 Partner Programs and Affiliate Marketing
Affiliate Partnerships
We work with independent wellness and lifestyle partners who can recommend and promote our programs.

Important Notes:
• Affiliates are independent partners and not our employees
• Affiliates are not authorized to make medical statements or guarantees
• Affiliates receive a commission for successful referrals
• You are not obligated to book a program through an affiliate

Transparency
All affiliate links are marked as such. The quality of our programs and our customer service are independent of whether you book directly or through an affiliate.

§ 11 Liability
Limitation of Liability
We are liable without limitation for intent and gross negligence as well as in accordance with the Product Liability Act. In case of slight negligence, we are only liable for breach of an essential contractual obligation, the fulfillment of which enables the proper performance of the contract in the first place and on whose compliance you may regularly rely (cardinal obligation), and in this case liability is limited to the contract-typical, foreseeable damage.
Liability for slight negligence is otherwise excluded.

Liability for Content and Links
We assume no liability for the accuracy, completeness, and timeliness of the wellness information we provide. Only their operators are responsible for the content of external links.

§ 12 Term and Termination
12-Week Wellness Bootcamp
The 12-week program has a fixed term of 12 weeks from the program start. Ordinary termination during the term is not possible. The right of withdrawal according to § 5 remains unaffected.

Continuation Subscriptions
Optional continuation subscriptions have a monthly term and automatically renew for another month unless terminated with 7 days’ notice to the end of the month.

Terminations to:
Email: [email protected]
Or via your account dashboard

Extraordinary Termination
The right to extraordinary termination for good cause remains unaffected for both parties.

§ 13 Changes to the Terms
We reserve the right to change these Terms. Changes will be communicated to you by email at least 6 weeks before they take effect. If you do not object to the validity of the new Terms within 6 weeks of receipt of the notification, the amended Terms are deemed accepted. We will inform you in the notification about your right to object and the significance of the objection period.

§ 14 Data Protection
Our separate Privacy Policy applies to the processing of personal data, which you can find on our website at www.zora.health/privacy.

§ 15 Final Provisions
Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Place of Jurisdiction
Place of jurisdiction for all disputes is, insofar as legally permissible, the location of our company.

Severability Clause
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.