{"id":2619,"date":"2025-12-08T12:31:39","date_gmt":"2025-12-08T11:31:39","guid":{"rendered":"https:\/\/zora.health\/?page_id=2619"},"modified":"2026-01-11T20:50:39","modified_gmt":"2026-01-11T19:50:39","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/zora.health\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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TERMS AND CONDITIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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WELLNESS SERVICE NOTICE
ZORA Menopause Solutions GmbH i.G. exclusively provides wellness, lifestyle, and educational services. We are not a medical service provider and do not provide medical treatment, diagnosis, or medical advice. In case of health emergencies or acute symptoms, please immediately consult a doctor or call emergency services.<\/p>

\u00a7 1 Scope of Application
These General Terms and Conditions (hereinafter “Terms”) apply to all contracts between ZORA Menopause Solutions GmbH i.G. (hereinafter “Zora”, “Provider” or “we”) and the customer (hereinafter “you”, “customer” or “user”) regarding the use of our digital wellness programs, educational services, and related services.<\/p>

Provider:
ZORA Menopause Solutions GmbH i.G.
Birkensteig 3
16775 L\u00f6wenberger Land
Germany
Email: info@zora.health
Commercial Register: Amtsgericht Neuruppin, HRB (pending registration)
Managing Director: Evgeny Viner<\/p>

Minimum Age
Our services are exclusively available to persons aged 18 and above. By registering, you confirm that you are at least 18 years old.<\/p>

\u00a7 2 Subject Matter of the Contract
We offer scientifically oriented digital wellness and educational programs for women in menopause, including:<\/p>

Main Program:
\u2022 10-Week Menopause Wellness Bootcamp (\u20ac750): Structured wellness and educational program with daily learning content
\u2022 AI-powered personalization of wellness content (non-medical)
\u2022 Access to expert knowledge in wellness, nutrition, fitness, and mindfulness
\u2022 Closed micro-community support groups with other participants
\u2022 Live webinars and Q&A sessions with wellness experts
\u2022 Access to our digital platform and mobile application<\/p>

Optional Services:
\u2022 Continuation subscription after the 10-week program
\u2022 Additional services such as 1:1 wellness consultations (for an additional fee)
\u2022 Free information webinars and introductory events<\/p>

IMPORTANT NOTICE: All our programs serve exclusively for wellness education and lifestyle optimization. They do not replace medical advice, diagnosis, or treatment by a doctor or other qualified healthcare providers.<\/p>

\u00a7 3 Conclusion of Contract
The contract is concluded through your registration for one of our programs and our acceptance confirmation. By registering, you make a binding offer to conclude a contract. We confirm the conclusion of the contract by email within 48 hours.<\/p>

Free Webinars
Participation in free webinars and information events only requires non-binding registration and does not yet establish a paid contractual relationship.<\/p>

Paid Programs
For paid programs, the contract only becomes legally effective with our express acceptance of your offer and your first payment.<\/p>

\u00a7 4 Prices and Payment Conditions
The current prices for our programs can be found on our website at www.zora.health<\/a>. All prices include statutory VAT.<\/p>

Main Pricing Structure:
\u2022 10-Week Wellness Bootcamp: \u20ac750 (one-time payment)
\u2022 Optional Continuation Subscription: Monthly price after program completion
\u2022 Premium Add-ons: Individual pricing<\/p>

Payment Methods
We accept the following payment methods:
\u2022 Credit card (Visa, Mastercard, American Express)
\u2022 PayPal
\u2022 SEPA direct debit (only for customers with EU bank accounts)
\u2022 Instant bank transfer<\/p>

Payment Terms
For one-time payments, the total amount is due upon conclusion of the contract. For subscriptions, the first payment is made upon conclusion of the contract, further payments at the beginning of each new billing period.<\/p>

\u00a7 5 Right of Withdrawal for Consumers
Withdrawal Instructions<\/p>

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.<\/p>

To exercise your right of withdrawal, you must inform us (ZORA Menopause Solutions GmbH i.G., Birkensteig 3, 16775 L\u00f6wenberger Land, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).<\/p>

Withdrawal to:
ZORA Menopause Solutions GmbH i.G.
Birkensteig 3
16775 L\u00f6wenberger Land
Germany
Email: info@zora.health<\/p>

You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.<\/p>

Early Loss of Right of Withdrawal for Digital Services
The right of withdrawal expires for contracts for the provision of services if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete performance of the contract by us.<\/p>

\u00a7 6 Service Provision and Availability
We provide our digital services via our website (www.zora.health<\/a>) and mobile applications. We strive for availability of at least 99% of the year, but cannot guarantee absolute availability at all times.<\/p>

Maintenance Work
Scheduled maintenance work will be announced at least 24 hours in advance. Emergency maintenance may be required without prior notice.<\/p>

Technical Requirements
To use our services, you need a stable internet connection and a compatible device (computer, tablet, or smartphone with current operating system).<\/p>

\u00a7 7 Customer Obligations
As a customer, you commit to the following:
\u2022 Truthful and complete information during registration
\u2022 Confidential treatment of access data and immediate notification in case of suspected misuse
\u2022 No abusive use of services or violation of third-party rights
\u2022 Information about relevant health restrictions (for wellness purposes only)
\u2022 Compliance with community guidelines in support groups
\u2022 No commercial use without our express consent
\u2022 No distribution, reproduction, or dissemination of program content<\/p>

\u00a7 8 Community Guidelines and User Behavior
Micro-Community Rules
The following rules apply to the use of our closed micro-communities:
\u2022 Respectful Interaction: Treat other participants with respect and courtesy
\u2022 No Medical Advice: Do not provide medical advice or diagnoses
\u2022 Respect Privacy: Do not share personal data of other members
\u2022 Constructive Contributions: Contributions should serve wellness exchange and mutual support
\u2022 Advertising Prohibition: Commercial advertising is prohibited<\/p>

Moderation and Sanctions
We reserve the right to:
\u2022 Remove inappropriate content
\u2022 Warn users in case of repeated violations
\u2022 Block accounts in case of serious violations
\u2022 Exclude users from community participation<\/p>

User-Generated Content
You are responsible for content you create in the community. You grant us the right to use this content within the framework of community functions.<\/p>

\u00a7 9 Wellness Notices and Disclaimer
IMPORTANT WELLNESS AND HEALTH NOTICE:
Our programs are wellness and lifestyle programs for general wellness education and do not replace medical advice, diagnosis, or treatment by a doctor or other qualified healthcare providers.<\/p>

In case of acute health problems, emergencies, or before starting new fitness or nutrition programs, please always consult a qualified doctor.<\/p>

Participation in our programs is at your own responsibility. We accept no liability for health damages that could result from following our wellness recommendations.<\/p>

AI-Powered Personalization
Our AI-powered recommendations serve exclusively for wellness education and lifestyle optimization. They do not constitute medical diagnoses or treatment recommendations.<\/p>

\u00a7 10 Messaging Terms & Conditions<\/p>

ZORA Menopause Solutions GmbH i.G. | Birkensteig 3 Loewenberger Land DE 16775<\/p>

General<\/b><\/p>

When you opt-in to the service, we will send you a message to confirm your signup.<\/p>

By opting into messages, you agree to receive recurring automated marketing and informational text messages from ZORA Menopause Solutions GmbH i.G..<\/p>

Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.<\/p>

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with ZORA Menopause Solutions GmbH i.G.<\/p>

ZORA Menopause Solutions GmbH i.G. reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. ZORA Menopause Solutions GmbH i.G. also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent<\/p>

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.<\/p>

Your consent to receive marketing messages is not a condition of purchase.<\/p>

Carriers<\/b><\/p>

Carriers are not liable for delayed or undelivered messages.<\/p>

Cancellation<\/b><\/span>Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will<\/p>

send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from ZORA Menopause Solutions GmbH i.G. again, just sign up as you did the first time and ZORA Menopause Solutions GmbH i.G. will start sending messages to you again.<\/p>

Info<\/b><\/p>

For support regarding our services, email us at info@zora.health or, if supported, text \\”HELP\\” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from ZORA Menopause Solutions GmbH i.G., you may also access instructions on how to unsubscribe and our company information by following that link.<\/p>

Transfer of Number<\/b><\/p>

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \\”STOP\\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at info@zora.health. The duty to inform us based on the above events is a condition of using this service to receive messages.<\/p>

Privacy<\/b><\/p>

If you have any questions about your data or our privacy practices, please visit our https:\/\/zora.health\/datenschutz\/<\/span>.<\/p>

Messaging Terms Changes<\/b><\/p>

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.<\/p>

\u00a7 11 Partner Programs and Affiliate Marketing
Affiliate Partnerships
We work with independent wellness and lifestyle partners who can recommend and promote our programs.<\/p>

Important Notes:
\u2022 Affiliates are independent partners and not our employees
\u2022 Affiliates are not authorized to make medical statements or guarantees
\u2022 Affiliates receive a commission for successful referrals
\u2022 You are not obligated to book a program through an affiliate<\/p>

Transparency
All affiliate links are marked as such. The quality of our programs and our customer service are independent of whether you book directly or through an affiliate.<\/p>

\u00a7 12 Liability
Limitation of Liability
We are liable without limitation for intent and gross negligence as well as in accordance with the Product Liability Act. In case of slight negligence, we are only liable for breach of an essential contractual obligation, the fulfillment of which enables the proper performance of the contract in the first place and on whose compliance you may regularly rely (cardinal obligation), and in this case liability is limited to the contract-typical, foreseeable damage.
Liability for slight negligence is otherwise excluded.<\/p>

Liability for Content and Links
We assume no liability for the accuracy, completeness, and timeliness of the wellness information we provide. Only their operators are responsible for the content of external links.<\/p>

\u00a7 13 Term and Termination
10-Week Wellness Bootcamp
The 10-week program has a fixed term of 10 weeks from the program start. Ordinary termination during the term is not possible. The right of withdrawal according to \u00a7 5 remains unaffected.<\/p>

Continuation Subscriptions
Optional continuation subscriptions have a monthly term and automatically renew for another month unless terminated with 7 days’ notice to the end of the month.<\/p>

Terminations to:
Email: [email protected]
Or via your account dashboard<\/p>

Extraordinary Termination
The right to extraordinary termination for good cause remains unaffected for both parties.<\/p>

\u00a7 14 Changes to the Terms
We reserve the right to change these Terms. Changes will be communicated to you by email at least 6 weeks before they take effect. If you do not object to the validity of the new Terms within 6 weeks of receipt of the notification, the amended Terms are deemed accepted. We will inform you in the notification about your right to object and the significance of the objection period.<\/p>

\u00a7 15 Data Protection
Our separate Privacy Policy applies to the processing of personal data, which you can find on our website at www.zora.health\/privacy<\/a>.<\/p>

\u00a7 16 Final Provisions
Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.<\/p>

Place of Jurisdiction
Place of jurisdiction for all disputes is, insofar as legally permissible, the location of our company.<\/p>

Severability Clause
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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